We’re excited to announce the launch of a highly requested feature: viewer insights

Anyone can now get analytics of viewers watching their live stream. Curious to see when viewers have joined or left during your live stream? Do you want to know where your viewers are located, what the latency is, and which platform or browser they are using? 

This new feature lets you keep an eye on some of the most relevant data coming from your event audience.

All you need is:

  • An hesp.live account (if you’d not have an account yet, you can sign up here).
  • An hesp.live channel. This guide explains how to get started.

 

Getting started with viewer insights

Viewer insights are available per channel and are directly accessible in the Details section of the channel view. When your channel has been configured and started, click on Viewer insights, to access the dashboard. 

In the dashboard, you can select the period for the viewer insights graphs. You can monitor your ongoing live event (data are updated every minute) or look back up to 30 days. 

viewer insights dashboard

Analyzing viewer insights

The dashboard includes the following viewer insights:

    1.  Number of concurrent viewers watching your live stream

This graph shows how many concurrent viewer sessions are active within the selected period. In addition, it also shows the active session right now, so that you know at any moment in time how many viewers are watching your live stream. 

Viewer sessions graph

    2.  Latency experienced by your viewers

When interactivity is key, you want to make sure that you're live streaming at ultra-low latency. The next graph shows the latency your viewers are experiencing for the selected period. This is defined as the percentage of viewers who experienced a specific (median) latency.

Viewer latency graph

    3.  Where your viewers are located

This table shows where viewers are connecting from, and how many connections are established for each reported city/place. 

Viewer location chart

    4.  Platforms & browsers used by your viewers

Are your viewers using mobile phones or do they typically use a desktop? Or another platform? And which operating system are they using? These are just a few of the things you can find in the last table of the viewer insights dashboard. 

The viewer count is reported by browser, browser version, operating system and operating system version. 

Viewer platform chart

This viewer insights feature is only the beginning so stay tuned!

Do you have a question about viewer insights? Contact us on the chat!